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Job Name - Senior Application Support Officer
Pay rate - 350 - 400 per day
Location - Bristol City
Experience in
* Using and developing a wide range of U4ERP modules including GL, AR, AP, Planner and logistics
* 2nd line support and issue resolution
* System upgrades
Report writing skills including:
* Good SQL knowledge
* Report Studio including XtraReports
* Information browsers & Analysis
Purpose of the job
The Senior Application Support Officer is responsible for day to day supervision and management of an identified area of the Application Support Team. The team are responsible for managing the day to day running of Bristol City Councils IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely. Ensuring effective management of IT incidents/requests and their resolution, providing appropriate and timely updates minimising impact to customers and stakeholders.
The postholder will be responsible for a team of up to 10 officers who carry out monitoring, advise, and upkeep of IT systems/processes and liaison with stakeholders/suppliers. To help planning, productivity and functioning of the team.
The postholder will oversee team development of systems and processes to ensure effective running of IT systems and recording of data in line with statutory legislation changes; change programmes and data protection/GDPR.
Key job outcomes/accountabilities
Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards.
Manage the implementation of service improvement working in partnership with internal/external stakeholders
Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring service levels are maintained and continually improved.
Lead/oversee co-ordination of system upgrades.
Ensure escalation of issues to system providers or Application Support Leader as appropriate.
Ensure effective liaison with relevant suppliers and stakeholders providing best practice advice when appropriate.
Analyse performance and make recommendations for improvements to process and user controls based on analysis of data and management information. Encourage and promote best practice, particularly in the area of customer service orientation
Ensure all processes reinforce effective data quality and data security
Lead and support the measurement and benchmarking of an Application Support Function that provides consistent processes, standards, and best practice.
To lead and manage a team of up to 10 staff members.
Out of hours working may be required at times during the year to support technical processes or system upgrades
This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes.
General Accountabilities
A. So far as is reasonably practicable , the post holder must ensure that safe working practices are adopted by employees and in premises/work areas for which the post holder is responsible to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare Policy, departmental policies and codes of practice.
B. Work in compliance with the Codes of Conduct, Regulations and policies of the City Council.
C. To model and promote good equalities practice and value diversity across the service.
D. Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
E. Ensure that all mandatory training is undertaken as required. For example - Bristol City Council's Induction, Health and Safety, Equalities, Safeguarding Children and Safeguarding Adults. Please note - this is not a comprehensive list.
