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- Manage and take ownership of business support processes, acting as the Subject Matter Expert for a designated area.
- Make real-time service decisions in response to operational issues, ensuring compliance with local procedures and guidance.
- Assist the Team Leader in planning and deploying resources to maximise efficiency and ensure smooth day-to-day operations.
- Respond to internal and external enquiries, handling escalated and complex issues to ensure satisfactory resolution.
- Drive process improvements and ensure service compliance with local guidance, policies, and legislation.
- Proven experience in coordinating complex administrative functions, ideally within a public sector or council environment.
- Ability to make informed decisions in real time, handle escalated issues, and provide solutions within set guidelines.
- Able to liaise effectively with colleagues, senior management, and external stakeholders, including handling challenging or emotive situations.
- Experience in planning, deploying resources, and supervising or guiding staff when necessary.
- Familiarity with financial transactions, data analysis, and ICT systems, along with an understanding of compliance requirements and process improvements.
