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Service Desk Analyst

VIQU Limited
Posted a day ago, valid for 6 days
Location

Bristol, City of Bristol BS1 2DP, England

Salary

£200 - £250 per day

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Service Desk Analyst – 3-month Contract – Bristol

My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage.

The Service Desk Analystwould be required to triage and resolve tickets (Non law firm specific and Law firm specific tickets). The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now and Law Firm applications such as iManage.

Service Desk Analyst Requirements

  • Recent IT Service Desk experience within the legal Sector
  • Previous experience of working within a Legal Service Desk Analystrole
  • Windows 10/11 – Administration & Support
  • Service Now experience essential
  • Law firm applications such as iManage.
  • ITIL practices – implementing practices.
  • Microsoft Office applications (M365) – Administration & Support
  • Active Directory experience
  • Multi Factor Authentication (MFA)
  • Excellent Diagnostic and resolution skills
  • Proficiency using ITSM ticket management system – Service Now.

The successful Service Desk Analystis required onsite in Bristol.

This is a fantastic opportunity for the right Service Desk Analystto join an organisation initially on 3-month contract but has the view to extend.

To discuss this exciting opportunity as a Service Desk Analystin more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal by exploring the VIQU IT Recruitment website.

To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ‘VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.