Service Desk Analyst

VIQU Limited

Posted 19 hours ago, valid for 6 days

Bristol, City of Bristol BS1, England

£200 - £250 per day

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

A legal sector client is seeking a Service Desk Analyst for a 3-month contract in Bristol to provide IT support.
The role involves handling service desk inquiries via phone and email, with a focus on ITIL, ServiceNow, and iManage.
Candidates should have recent experience in IT Service Desk roles within the legal sector and familiarity with law firm-specific applications.
The position requires expertise in Windows 10/11, ServiceNow, and ITIL practices, along with strong diagnostic and problem-solving skills.
The salary for this position is competitive, and candidates should ideally have a background of at least 2-3 years in relevant IT support roles.

Service Desk Analyst – 3-month Contract – Bristol

My client in the legal sector is seeking a Service Desk Analyst for a 3-month contract to deliver IT support. This role focuses on addressing service desk inquiries via phone and email. Key areas of expertise include ITIL, ServiceNow, and iManage.

The Service Desk Analyst will be responsible for triaging and resolving both general IT and law firm-specific tickets. The ideal candidate will bring solid experience in ITIL, ServiceNow, and legal software applications like iManage.

Service Desk Analyst Requirements:

Recent experience in IT Service Desk roles within the legal sector
Background in a Legal Service Desk Analyst position
Administration and support of Windows 10/11
Essential experience with ServiceNow
Familiarity with law firm-specific applications, including iManage
Knowledge of ITIL practices and their implementation
Administration and support of Microsoft Office (M365)
Experience with Active Directory
Proficiency with Multi-Factor Authentication (MFA)
Strong diagnostic and problem-solving abilities
Skilled in using ITSM ticketing systems, particularly ServiceNow

The successful Legal Service Desk Analystis required to work hybrid in Bristol.

This is a fantastic opportunity for the right Service Desk Analyst to join an organisation initially on 3-month contract but has the view to extend.

To discuss this exciting opportunity as a Legal Service Desk Analystin more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal by exploring the VIQU IT Recruitment website.

To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ‘VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK

Apply now in a few quick clicks