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Our successful, established and growing client have a new and very exciting opportunity for a Customer Service Manager to join their team in East Bristol.This is a full time, permanent position, where you will perform a critical client focused role for the group. The working hours are 34 hours per week, Monday - Thursday 09.00 - 5.00 pm and Friday 09.00 - 3.00 pm!This is an office-based role, with some flexibility to work remotely one day per week.The salary on offer is £27,000 - £30,000 per annum (depending on experience). Holidays are 28 days plus Bank Holidays (3 days to be reserved for the Christmas period). A statutory pension is on offer. Benefits include, free onsite parking, cycle to work scheme, tech and home scheme.Position Overview: As the Customer Service Manager, you will ensure top-notch service and support for our client's clients. You will oversee a small and lovely team of client service advisors, manage client relationships, and implement strategies to improve client satisfaction and retention. The ideal candidate is proactive, with excellent communication skills and a passion for outstanding service.Key Responsibilities: - Supervise and mentor a small team of client service advisors, fostering a collaborative environment and providing support and professional development.
- Act as the primary contact for key clients, addressing needs, placing orders, resolving issues, and ensuring high satisfaction.
- Implement strategies to enhance client service delivery through process improvements and innovative solutions.
- Prepare and present regular reports on client service metrics, team performance, and client feedback
- Forecast product requirements and update the purchasing team accordingly.
- Collaborate with other departments to ensure seamless service delivery and address cross-functional issues.
- Handle escalated client issues and complaints, ensuring timely and effective resolution.
- Conduct training for new hires and ongoing training for existing staff to maintain high service standards.
- Collect and analyse client feedback to identify improvement opportunities and implement changes.
Person Requirements: - Solid experience in client services or customer support, with previous supervisory/management experience
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and conflict resolution skills.
- Ability to multitask and manage multiple priorities.
- Hands-on approach and willingness to assist the team.
- Client-focused with a commitment to exceptional service.
- Proactive and results oriented.
- Proficiency in CRM software and Microsoft Office Suite.
- Aligned with our values of teamwork, building relationships, spotting opportunities, and continuous improvement.
Please click on apply!
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