Head of Customer Service

Head of Customer Service, Warranty and Logistics in Hengrove

Up to 80000, 25 days + 8 Banks, Gov Pension and Hybrid working

Are you a Head of Customer Service/Warranty/Logistics who wants to work for a market leader?

Does the idea of working for a forward-thinking and progressive company appeal to you?

Would working for a company that benefits the environment interest you?

Then reach out! Kingston Barnes is now recruiting an exciting position for a Head of Customer Service for one of our clients working within the Bristol area.

The Company:

This company specializes in electric modes of transport, focusing on sustainable urban mobility. It has expanded internationally, selling hundreds of thousands of units. With a strong investment in innovation and growth, it aims to become a global leader in personal electric transport.

The Role:

We are looking for an experienced leader to drive customer service and aftersales operations for our global e-commerce business specializing electrics modes of transport and accessories. This role involves overseeing repairs, warranty management, and customer experience strategy while leveraging data insights to improve service quality and efficiency. The ideal candidate will have a strong background in customer experience, stakeholder management, and cost optimization, with the ability to develop self-service solutions and enhance customer satisfaction. They will manage relationships with global distributors, ensuring seamless aftersales support and long-term business growth.

Requirements:

• Proven experience in customer experience or aftersales management, ideally within e-commerce or consumer electronics (mobility products a plus) but could essentially be any product with any retailer
• Experience managing global service teams or outsourced partners across multiple markets.
• Strong background in stakeholder management, particularly with external retailers, distributors, and service partners.
• Strong leadership, team management, and coaching abilities.
• Data-driven decision-making and performance analysis skills.
• Expertise in developing self-service solutions and content creation for customer support.
• Excellent communication skills, both written and verbal.

Desirable

• Familiarity with electric modes of transport or similar products in the mobility sector.
• Experience with CRM, ERP, and customer service management tools.
• Proficiency in additional languages, especially in key international markets.

If you are interested, please call Sam Bishop on (phone number removed) or apply online

* Candidates must be eligible to live and work in the UK to apply for this position *