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Account Manager for online retailer and ecommerce clients
Will hire before Xmas! Interviews this and next week!
Clifton, Bristol, mostly in the office, occasional work from home (negotiable)
£30k - £35k plus great benefits (see below)
We’re seeking an experienced and talented e-commerce executive to join this health and wellbeing consumer product business with exciting growing brands across various categories within this sector.
You will play a pivotal role in optimising the online business operations for this brilliant company, and delivering exceptional customer service. As an account manager/e-commerce executive, you’ll maintain all the sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience. If you have a talent for sales, love the online world and have a passion for customer service, we welcome you to join this superb company, which offers competitive remunerations, comprehensive benefits and growth opportunities within the company.
Objectives of this role
- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimise end-to-end e-commerce journey for customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
- Enhance customer experience by working closely with other departments, such as marketing, content and customer service.
Required skills and qualifications
- 3+ years of account management experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets, by working with big brand online retailers.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, order management systems, and customer relationship management (CRM) software.
- Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
- Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
- Proficient communication skills, both written and verbal, with fluency in English.
- Experience managing e-commerce platforms such as Shopify, Magento, and/or WooCommerce.
Preferred skills and qualifications
- Ability to working with initiative with a creative mindset to activate unique campaigns to drive sales and brand awareness
- Proficiency in using analytics tools such as Google Analytics Manager, or similar to track and analyse e-commerce performance metrics.
- Ability to work collaboratively with team and take charge as a leader when required.
- Willingness to travel (domestic and international) for company events or business meetings.
- Confident in face-to-face business meetings either 1 on 1 or to a larger team
- Common sense and all-round good person.
- Driving licence
- £30k-£35k per annum
- 20% bonus and target achievement
- Company pension
- 4 weeks holiday per annum plus bank holidays
- +Birthday day off
- +Wellness Day off
- Part funded gym membership
- Staff discount on products
