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Salary: £28,000 - £30,000 Plus Commission
The role will be based from home, with the requirements to attend an office or specific locations in the South West as deemed appropriate by the business.
Our Client has been working alongside independent estate agents for 30 years and are part of a UK-wide network of independent agents who believe in three simple values: knowledge, integrity and results.
Our Client are a network of carefully selected Property Professionals, we are seeking an experienced Account Manager to join our existing team to promote our services to our members whilst developing and maintaining excellent relationship and member satisfaction of the services we provide.
Duties & Responsibilities
- Develop and manage long lasting, supportive, and trusting relationships with Members, including taking responsibility for the resolution of any issues that may arise.
- Develop and nurture The brand in the designated Region(s).
- Manage relationships and regular engagement with existing Members in the designated Region to ensure high levels of satisfaction including members on each membership plan.
- Contribute to the onboarding of new Members by providing induction sessions, saving and turning around resignations, limiting churn.
- Responsible for ensuring maximum customer engagement, monitored via access to a Scorecard/engagement report for Members.
- Develop and network existing Members in the designated Region(s), including hosting a virtual meeting for each Member every other month.
- Manage The Referral system and associated referrals in the designation Region(s) - focused on delivering acceptance of referrals, where a referral cannot be allocated to an existing member this must be promptly passed to the appropriate BDM as a prospecting opportunity.
- Ensure that all Members have a clear understanding of product and services, and to deliver value added solutions against their business needs.
- Deliver a documented output from the virtual/review meetings conducted with Members, with clear objections, actions points, and any suggestions made by the Account Manager documented.
- To liaise with internal support functions such as the Customer Support Team, and Finance to ensure smooth management of the Member.
- Deliver weekly bitesize sessions (on a rota basis)
- Initiate quotes to Members for bespoke printed services and pass to the relevant internal team once approval has been gained for quotation and ordering.
- Host Local meetings for members within designated territory once a month
