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Customer Feedback & Quality Assurance Officer

Customer Feedback & Quality Assurance Officer

Building Recruitment Company

Posted 6 days ago, valid for 19 days

Bristol, City of Bristol BS6 5EX

£48,000 - £57,600 per annum

Full Time

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Sonic Summary

The Customer Feedback & Quality Assurance Officer position in Bristol involves managing the end-to-end complaints process and enhancing customer service standards.
The role requires a salary of £28,265 and is offered on a fixed-term contract until March 25.
Candidates should have experience in customer service and complaint handling, with proficiency in Excel and strong communication skills.
The successful applicant will be responsible for liaising with internal teams to resolve queries and producing customer experience overviews for continuous improvement.
Preferred qualifications include a diploma in Customer Service and experience in the non-profit or social services sector.

Conducting end-to-end complaints management process
Liaising with internal teams to drive effective query resolution
Producing holistic customer experience overviews for continuous improvement

Customer Feedback & Quality Assurance Officer LOCATION: Bristol HOURS: 37.5 – Mon – Fri Salary: £28,265Duration: FTC March 25 Are you passionate about delivering exceptional customer service and ensuring the voice of the resident is heard? Do you thrive in a dynamic, diverse, and customer-focused environment? If so, we have an exciting opportunity for you to join the Resident Experience and Insight Team as a Customer Feedback & Quality Assurance Officer.As the Customer Feedback & Quality Assurance Officer, you will play a central role in their mission to provide an outstanding resident experience by managing and coordinating complaints, capturing feedback, and driving quality assurance to continually enhance their customer service standards.The successful candidate will take pride in being the catalyst for positive change and improvement, driving our commitment to delivering excellence in customer service at every touchpoint.

Conducting end-to-end complaints management process
Liaising with internal teams to drive effective query resolution
Producing holistic customer experience overviews for continuous improvement

Preferred Requirements:

Experience in customer service and complaint handling
Proficiency in Excel and administration
Strong communication and interpersonal skills
Ability to capture and report performance data
Demonstrated proactive approach to customer engagement and feedback analysis

Preferred Qualifications:

Diploma or relevant qualification in Customer Service or related field
Previous experience working in a non-profit or social services sector
Understanding of Ombudsman guidance for complaints management (desirable)

To apply for this role, please apply through the website or call Phoebe or Olly on .

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