Financial Inclusion Officer

We have a fantastic opportunity for a Financial Inclusion Officer to join our Communities team at Sovereign Network Group. You'll help to shape and deliver our exciting new Energy Support service, aiming to be proactive and preventative in fuel and energy insecurity. You'll be working in the community and with customers across our geography.

We are now the 6th largest housing association by size - with almost 3000 colleagues, over 82,000 homes and over 210,000 customers across London and the South. With offices in Basingstoke, Bristol, Newbury, Blandford, Christchurch, Wembley and Hertford, we can be flexible on your base location. You'll work flexibly from the office, at home and out in our community.

The Role

You'll be part of our Financial Inclusion team, looking holistically at customers and their household circumstances and finding innovative ways to support them to make sustained changes. You'll be working with partners, building new relationships both internally and externally, with an overall aim to aid our customers to become financially resilient.

Key Responsibilities:

• Developing and enhancing financial inclusion initiatives, with a primary focus on energy-related projects
• Qualified in or willing to work towards a Level 3 Award in Energy Awareness (NEA/City and Guilds) or equivalent (open to candidates actively working towards qualification)
• Delivering energy advice for customers and across our communities
• Collaborating with customer support teams to ensure impactful delivery of financial inclusion offers
• Supporting operational activities of Financial Inclusion programs across SNG communities
• Working closely with the Financial and Digital Inclusion Manager to identify new delivery partners and continue to develop financial inclusion offers for sustained positive customer impact
• Reporting and analysing on program impacts to evaluate value for money and guide future planning
• Develop SNG's reputation in tackling poverty and reducing Financial and Digital exclusion through participation in partnerships, networks and speaking opportunities

What we're looking for

Previous experience in a similar role, with an understanding of financial inclusion challenges or energy support and its impacts would be beneficial but isn't essential. You will need:

• A proactive, creative, and innovative approach to your work and problem-solving
• A customer-centric mindset, passionate about ensuring customer needs are at the forefront
• Proven stakeholder management experience with the ability to engage colleagues and external partners effectively
• Strong communication and interpersonal skills
• Proficiency in data processing and analysis, particularly with high-volume datasets
• Strong IT skills, particularly in Excel and Outlook

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Generous matched pension scheme (up to 12%) and Life cover at 4x your salary
• Access to 24/7 virtual GP service
• Wellbeing discounts including gym memberships
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

At SNG, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign.

It is a really exciting time to be joining SNG and to be part of this brand-new offering to customers. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!