Your new companyBS1 based businessYour new roleAre you an experienced Credit Controller working in B2B collections, with a background in the financial services or insurance industry? Reporting to the Customer Collections Team Leader in this essential role you will take full ownership of our B2B collections for a subagent/broker business, ensuring effective account management, timely collection of moneys due, reconciliations and performance reporting.What you will be doing:

Actively pursue all outstanding payments and invoices securing timely payment and reducing outstanding debt
Proactively drive reduction in overdue broker balances
Regular monitoring and actions to ensure no subagent/broker debtors exceed 60 days
Build and maintain strong relationships with the subagents/brokers
Collaboration with other areas of the business including the subagent/broker relationship, Fleet and underwriting administration teams
Regularly liaising with subagents/brokers via email and phone
Resolving of any subagent/broker invoice queries both internally and externally
Reconciling and allocation of payments/accounts
Ownership of the month end subagent/broker process and a detailed knowledge of the debt ledgers
Produce monthly debt reporting for FinOps pack and KPI monitoring
Provide analysis and create monthly reporting on third party collection data
Actively support the evolution of the department through continuous improvements and process development
Aid in the coaching and development of other team members to build relationships with the subagents/brokers and business stakeholders.
Support the team in ensuring they meet and exceed monthly KPIs
Adherence to business rules and regulations set out by the FCA
Reporting and supporting analysis of collection performance
Support colleagues with training
Implementation and business expert on the ICE subagent/broker collections process
Owner and maintainer of the subagent/broker contacts list

What you'll need to succeedWhat we're looking for:

Credit Controller experience essential
Experience in B2B collections (Preferred but not essential)
Professional individual with exceptional communication and negotiation skills (written and oral). Confident at communicating at all levels.
Pro-active approach to problem solving and managing debt
Able to collaborate with others for successful business and customer outcomes
A can-do attitude with a passion for learning and continuous improvement
Taking ownership - ensuring all tasks/duties are completed in full. To be the subject matter expert on B2B debt collection in the business
Able to take responsibility for achieving personal KPIs and supporting team colleagues to meet team KPIs
Good organisational skills and ability to prioritise own workload effectively.
Ability to investigate cases and implement corrective actions as required.
Proficient in Microsoft Excel

What you'll get in return

Flexible working options available.
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services .
Study support.
Income Protection and Healthcare schemes.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF

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