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We are looking for a outbound contact centre agent for our client in Bedminster. As an outbound contact centre agent you will be making outbound phone calls to create appointments for the design consultants.Job title: Outbound Contact Centre AgentSalary:
- £11.44 per hour plus commission (approximately £300 an extra per month).
- Since it is an office based role at the head office in Bristol might require working on bank holidays, weekends and outside the working hours.
Shift:
- Monday to Friday 10am to 6pm with half and hour lunch break(37.5 per week)
Main Duties:
- To achieve the key performance indicators (KPIs) for the department and individually - including the numbers of calls made, decision maker contacts achieved, appointments made (number and quality), and appointments visited.
- The individual agent should always be aware of their performance v. KPIs and targets.
- Ensure that all the calls allocated to them are called within the defined time periods.
- Ensure calls are made using the correct scripts and to incorporate specific promotions within their scripts.
- Ensure that appointments are booked according to the current policies and standards.
- Ensure data entry on the Call Centre Manager and Lead Manager systems is accurate and complete.
- To make outbound calls as instructed by the Contact Centre Management.
- When required to offer inbound phone cover to the sales phone numbers.
- To provide feedback and ideas to the management team.
- The Agent must ensure that they have an up to date knowledge of the products, sales policies, scripts and procedures.
- To support and assist the Contact Centre Management as required.
Benefits:
- Full training provided
- Free car parking
- Staff discount
- Company pension scheme
Recruitment Co. is an equal opportunity employer. Apply now for immediate consideration!CPBristol
