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Role Purpose
To provide both internal and external customers with a high level of service in problem solving.
Specific Role context (brief explanation)
To deal with internal and external customer queries in a timely and efficient manner.
Specific role challenges (brief explanation)
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Duties:
To act as the first point of contact for all internal and external customers contacting the service centre.
Answer all calls to the Service Centre within 3 rings in a professional manner.
Respond to all queries in accordance with company standards. (GSOP)
Deal with all internal and external customers visiting the Service Centre in a professional manner.
Responding to Problem Pieces and ensure redistribution is arranged in accordance with global standards.
Act as Service Centre receptionist.
Represent the company in a professional and efficient manner in order to increase customer satisfaction.
Standard uniform and ID pass to be worn at all times.
Adhere to legislation including Health and Safety, Working Time Directive regulations etc.
Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre.
Adhere to all company procedures.
Perform any other reasonable duties as required.
A computer system with numerous applications will be required to be used during the pursuit of your duties.
Represent the Service Centre in a positive and professional manner.
Plan and prepare working practices ensuring maximum efficiency.
Manage day to day workload and seek support when required.
Be able to work within a team environment to deliver measured results.
Communicate with colleagues ensuring that service delivery levels are consistently high.
Skills
Excellent communication skills
IT literate
A customer focused attitude
Ability to work within a team
Administration experience preferred
Shift: Monday - Friday 15.30-19.30
Pay: £12.25 per hour
**Please note 5-year history referencing & DBS (Disclosure & Barring Service) shall be applied once successful at initial interview**
**If you have not heard back from us within 7 working days please assume you have been unsuccessful**
