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CUSTOMER RESOLUTIONS SPECIALIST
BRISTOL
£27,000 + Benefits
MONDAY - FRIDAY ONLY!
A thriving and award-winning legal firm are currently recruiting within their central Bristol office for a Customer Resolutions Specialist to join their fast-paced, professional, and exciting team on a full-time, permanent basis.
ABOUT THE ROLE
The Customer Resolutions Specialist will be speaking to people who are in financial difficulty and have been unable to pay their mortgage, always showcasing empathy and professionalism with the customer.
BENEFITS
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes, training opportunities and much more!
RESPONSIBILITIES
As a Customer Resolutions Specialist your key duties will include:
- Speaking with customers over the phone, both inbound and outbound, who are in arrears with their mortgage payments
- Building relationships with customers through strong listening skills and being there to support them during the arrears process
- Investigating the situation, looking at options to support the customer and setting up payment plans
- Liaising with other departments and clients
- Updating internal systems with accurate information
- Working to set policies and procedures and all deadlines
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Customer Resolutions Specialist, you must have:
- Previous experience within a telephone-based customer service role, dealing with vulnerable customers or difficult situations i.e., complaints, credit control, debts etc.
- Excellent communication and relationship building skills - able to handle sensitive situations in a professional and empathetic manner
- Problem solver
- Ability to work to set targets and guidelines
- Strong IT skills with the ability to multi-task
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Customer Resolutions Specialist, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!
