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Signature Bristol is excited to be recruiting for a well-established training provider based in the centre of Bristol. They are seeking a friendly, hardworking and professional Customer Service Advisor to join the team on a fixed-term basis (3 - 4 months initially)
This is a full-time position working Monday Friday 37.5 hours per week (9 am - 5 pm with 30-minute lunch, 1 day per week to be 10 am - 6 pm) Based in their lively office in Bristol City Centre (no parking), this role would be accessible for all major bus routes.
Within this role, you will be integral to the delivery of high-quality programmes. Using excellent customer service, you will work closely with Candidate Support Managers and others to ensure an outstanding end-to-end experience for participants.
What you’ll be doing:
• Making outbound calls to follow up with prospective course participants.
• Ensuring participants are eligible for their desired course.
• Ensuring all enquiries are responded to promptly and efficiently.
• Confirming all eligibility requirements are met so applications can progress.
• Ensuring all key contact, funding and invoicing details are logged on the candidate management system.
• Updating and maintaining databases to capture accurate information.
What experience you’ll need:
• Excellent written and verbal communication
• Proven customer service experience
• Ability to confidently communicate with all levels.
• Work well under pressure, at pace and to tight deadlines and targets
• Confident with Microsoft Office including Excel
This role is a full time, fixed term contract position starting 6th January working 5 days per week.
If you are intersted in this opportunity and available to start work immediately, please apply today! Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible.
If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.
