Customer Service Advisors

Pertemps Bristol Commercial

Posted 4 days ago, valid for 7 days

Bristol, Gloucestershire BS34 7PA, England

£22,000 - £26,400 per annum

Part Time

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Sonic Summary

We are seeking Exceptional Customer Service Advisors for a temporary role starting on December 2nd in Filton, Bristol.
The position offers a competitive pay rate of £14.00 per hour and is expected to last for 12-16 weeks, with the possibility of leading to a permanent role.
Candidates must have previous customer service experience and demonstrate excellent communication and empathy skills.
The role requires taking inbound calls, updating customer details, assisting with policy queries, and completing security checks.
Comprehensive training will be provided for two weeks, and the work schedule is Monday to Friday from 9:00 AM to 5:00 PM.

We are looking for Exceptional Customer Service Advisors for a brand new Temporary Role.Are you known for your outstanding customer service skills? Do you thrive in environments where your dedication to customer satisfaction is valued and rewarded? Look no further! We're seeking enthusiastic Customer Service Advisors to join our team on a temporary basis, starting on the 2nd December.Based in Filton Bristol Start Date 2nd December Modern offices with fantastic onsite facilities.Temporary role for 12 -16 Weeks ( could possibly lead to a permanent role for the right candidate) Comprehensive 2-week full training provided - no holidays during this period!Monday to Friday schedule, 9:00 AM to 5:00 PM.Competitive pay rate of £14.00 per hour.Parking available and easily accessible by public transport.100% office based role whilst tempingYour Responsibilities:

Taking Inbound Calls with Strong Customer Service:
Answering calls promptly and professionally.
Listening actively and responding with empathy.
Ensuring consistent quality service per company standards.
Updating Customer Details:
Using internal systems to accurately update customer information.
Verifying data accuracy and adhering to security protocols.
Assisting with Policy/Agreement Queries:
Providing clear and helpful information on policies/agreements.
Addressing customer inquiries and resolving concerns effectively.
Transferring Calls to Relevant Departments:
Identifying and transferring calls needing specialized assistance
Ensuring smooth handovers and minimal customer wait times.
Completing Security Checks:
Verifying caller identity through security protocols.
Maintaining data protection standards and reporting any security issues promptly.

Experience Required:

Candidates must have previous customer service experience
Excellent communication and empathy skills
Strong Attention to detail

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