Customer Services Advisor

Customer Services Advisor

You’ll be in the new Bristol offices a few days a week ideally, the client can be flexible. You will need to spend the first week in Somerset though to receive your induction/training, so the ability to travel/stay in that location is essnetial.

Up to £25k plus great benefits

You'll be an essential member of the Customer Care team, committed to assisting and advising customers with exceptional service. Your responsibilities include engaging with customers via live chat, email, and phone channels, while consistently upholding the highest standards of courtesy and professionalism. Additionally, you'll play a vital role in meeting targets, ensuring that customer support services continuously strive for excellence and contribute to the overall success of the organisation.

Are you looking for a new role in Customer Service?

Do you have some solid customer services experience, in an office environment where the use of MS Office is day to day?

Then this is a perfect role for you! You’ll be joining a highly professional team of customer service advisors, working for a brilliant brand with innovative products.

Day to day, you’ll

• Ensure customer queries are answered promptly and effectively via chat, email and phone,
• maintaining email SLA and live chat availability.
• Ensure all interactions with customers are conducted in a professional and courteous
• manner, while maintaining a fun and friendly tone of voice.
• Offer alternative solutions to customer issues where appropriate, with both the customer and business needs in mind.
• And lots more tasks and responsibilities around making sure customers are looked after, answered to and cared for at all times!

More about you!

• Proven track record in thriving within dynamic office environments, seamlessly integrating into professional teams.
• Exceptional proficiency in written and verbal communication.
• Enabling clear guidance to both colleagues and customers and facilitating seamless collaboration across departments.
• Meticulous attention to detail coupled with a commitment to achieving excellence in every task.
• Proficient in MS Office suite.

Send us your CV ASAP, interviews starting next week!