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Job Title:Head of Client Services
Location:Bristol, UK- Hybrid
Salary:c£65,000 DOE plus completion bonus
(Fixed Term Contract until July 2026) Maternity Cover
Do you have a passion for the environment and sustainability?
Would you like to work for a company that is accelerating change towards an environmentally sustainable world?
If the answer is YES, then this is the company for you!
About the Company
CAP Resourcing are proud to be working with an industry-leading environmental consultancy who are seeking a Head of Client Services to lead a dedicated team and drive client satisfaction and retention. They are committed to sustainability and have a positive impact on the environment. They are also a Certified B Corp, committed to balancing profit with their social and environmental impact.
About the Role- 12 Month FTC
Our client is looking for a motivated and results-oriented Head of Client Services to play a critical role in shaping their client relationships and service excellence. Leading a high-performing team, you will be responsible for developing and executing strategies that enhance client satisfaction, ensure regulatory compliance, drive product sales, and drive business growth.
What you will be doing:
Responsible for line managing 4 senior partnerships managers and the Client Services Team Manager (who has 10 reports), ensuring they are successful and effective in their roles and empowering them to develop.
Accountable for team performance against objectives set out in the annual team strategy, with a significant focus on new sales to deliver added value to our customers
Accountable for member retention and satisfaction through execution of client engagement strategies, development of relationships with key stakeholders, and excellent service delivery.
Being a point of escalation for any client issues
Accountable for the delivery of compliance support to members, ensuring all clients adequately comply with the regulations
Responsible for attending key client meetings to support strategic growth and retention, online or onsite around the UK as required
What we are looking for:
The ideal candidate will have strong leadership and management skills with relevant experience, a growth mindset, and a great work ethic. Proven influencing skills and sales ability to provide strong sales leadership and inspire the team. You will also have the ability to motivate diverse people to give their best results, praising when things go well and creating clear steps to improve performance, holding people to account when needed.
What you will receive:
In return you will receive a competitive salary (c£65,000), a completion bonus,28 days holiday plus bank holidays and a comprehensive benefits package including life insurance, pension, bonus, and more.
If you are passionate about leading a team in a fast-paced, purpose-driven environment, this role could be for you!
Apply now to be a part of an organisation committed to driving environmental and social sustainability
