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Signature Recruitment have partnered with a Financial Services company in the hunt for a Senior Contact Centre Advisor to join the company on a temporary basis.
They are committed to creating an environment which encourages both efficient working practices as well as a friendly and sociable atmosphere.
The Contact Support team are the initial point of contact for our clients via phone, e-mail or post and ensure that good customer delivery is maintained.
Benefits and Package:
- Competitive salary
- Excellent team environment
The Job:
You will be responsible for answering incoming calls, directing them to the appropriate teams as required, and ensuring that all calls are handled promptly and professionally.
Suggest improvements to systems and processes to improve business efficiency
Maintain high standards of customer service by handling and resolving escalated customer queries in a timely and effective manner.
Assist with the scanning of incoming post and ensure it is quickly passed to the appropriate teams for further processing, in line with company procedures.
Team Support: Provide valuable support to team leads by assisting with ad-hoc tasks as needed, ensuring the smooth running of the contact centre operations.
Requirements:
- Experience working in a phone-based customer service environment.
- Experience working in a regulated environment
- Experience dealing with vulnerable customers
- Excellent communication, interpersonal and listening skills
- Time management skills
- Self-motivation and organisation
If this sounds like something of interest, please send a copy of your CV to Rachitha or give us a call on 0117 45 23 456.
Whilst we will endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful, but we will keep your details on file for future opportunities
Please be aware that Signature Recruitment will never reach out to candidates through message, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.
