- Ensure all KPI’s are met for assigned clients. Where failings are made, escalate to line manager within 24 hours.
- Take responsibility for all assigned client enquiries including and not limited to F Gas sheets, critical spares etc
- Proactively booking in pre-planned maintenance visits with assigned clients, working alongside our planner to ensure contracts are completed in a timely manner.
- Review, amend where necessary and issue report sheets to clients in line with agreed SLA’s.
- Responsible for all repair works for assigned clients, ordering parts and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients, suppliers and our planner.
- Manage emergency call out requests, ensuring clients are kept informed at all times and that our 4-hour response guarantee is met.
- Retrospectively calculate and issue costs for emergency call outs and issue to clients.
- Take responsibility for urgent remedial quotes following emergency call outs.
- Proactive follow up of all remedial quotes.
- Upgrade remedial quotes to live jobs
- Review and send all quotes from Estimators, supporting with queries.
- Understand the function of other team members around you to be able to cover for planned and unforeseen absences.
- Raising customer Permits for Booking in of works
- Answering Telephone calls, dealing with customers directly or passing to relevant dept.
- Actioning own emails, ensuring acknowledgment and response in timely manner.
- Any other task the organisation deems necessary, especially at busy periods.
Back to searchService Co-ordinator
Layka Recruitment
Posted a day ago, valid for 15 days
Bristol, Gloucestershire BS30 8XN, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- Our Bristol based client is seeking an experienced Service Coordinator to join their busy team.
- The position offers a salary of up to £30,000 plus a performance-related bonus and 25 days of holiday.
- Key responsibilities include ensuring KPIs are met, managing client inquiries, and coordinating maintenance visits.
- Candidates should have relevant experience in a service coordination role, although the specific years of experience required are not mentioned.
- The working hours are Monday to Friday from 08:30 to 17:30.
