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Job Title: Trainee Energy Advisor
Location: Bristol
Salary: 25,750 rising to 26,739 after 6 months
Job Type: Permanent/ Full time
About the role:
The main purpose of this role is to provide energy advice to householders by telephone and email and to provide information to help householders/clients to access appropriate support. This role also requires you to maintain accurate and detailed records of all interactions with clients.
Duties and Responsibilities:
- To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- To record client details and use own knowledge to assess help and support needed.
- To refer clients onto other support organisations in their area as appropriate.
- To identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
- To be familiar with and adhere to advice line protocol, processes and procedures.
About you:
- Minimum Maths/English GCSE or equivalent.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people verbally and in writing.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Skilled in use of MS office applications including Word, Excel and Outlook.
Benefits:
- You will be entitled to 25 days paid holiday (plus statutory holidays).
- CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
Please click the APPLY button to complete the application form. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification. CV's will not be accepted, please complete the application form and send to our Centre for Sustainability jobs inbox.
Candidates with experience or relevant job titles of Junior Energy Consultant, Energy Solutions Trainee, Energy Efficiency Assistant, Energy Advisory Intern, and Renewable Energy Trainee may also be considered.
