Events & Marketing Coordinator

Future Space is a multi-awarding-winning Innovation Centre for entrepreneurs and growing companies in the science and technology sector in the Southwest. Managed by Oxford Innovation and based on the University of the West of England’s Frenchay campus, Future Space offers flexible office and laboratory workspace for high-tech innovators, offering a uniquely university-partnered approach to supporting growth and innovation through access to academics, facilities and student talent, alongside a range of in-house business support services.

Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including offices and workshop facilities and business support services to companies throughout the UK. Our clients are high growth SMEs and public sector organisations that contract with us to deliver innovation centres and programmes to business.

As the Events and Marketing Coordinator, you will play a vital role in delivering exceptional service to our customers and guests while enhancing Future Space’s community presence through effective event coordination and digital marketing initiatives. You will lead the charge in welcoming visitors, managing the end-to-end event experience, and elevating the online presence of our university-partnered brand through engaging social media content. If you thrive in a dynamic environment, have a flair for organisation and creative digital marketing, we’d love to hear from you.

Major objectives of the role:

Event Coordination:

• Serve as the primary logistics lead for planning and hosting community and external events and workshops, from booking to setup, from promotion to execution.
• Work closely with the Innovation Team to help deliver event content that meets the needs of our innovative community of businesses.
• Coordinate the scheduling and management of our on-site meeting rooms, including arranging refreshments and other support, driving revenue in this area wherever possible.
• Monitor the meeting room and event agenda, ensuring each event receives the necessary resources and support.

Marketing & Social Media:

• Act as the creative lead for Future Space’s social media channels, comprising TikTok, Instagram, and LinkedIn, producing and sharing engaging reels, posts and news stories.
• Collaborate closely with the Centre Director to execute the centre’s wider marketing plan, amplifying the brand’s reach and community engagement.
• Engage with online followers and build meaningful digital relationships that reflect the Future Space brand around university-partnered innovation, promoting our achievements and events.
• Maintain the Future Space website, ensuring it remains current with the latest updates, events, and news.

Customer Experience & Reception:

• Collaborate closely with the Customer Experience Assistant at the Front Desk during high-demand periods, ensuring seamless customer interactions.
• Manage opening and closing duties for the centre, alongside our Customer Experience Assistant, ensuring a secure and welcoming environment each day.
• Respond promptly to all incoming questions and event requests via phone, email, or in person at the reception.

• Oversee the working order of centre meeting room equipment, including coffee machines and AV systems, to maintain seamless daily operations.
• Manage and monitor consumables and stationery, ensuring stock levels meet demand and ordering as needed.

• Record and process chargeable ad-hoc services for customers and their guests.
• Maintain the cleanliness and organisation of communal areas and meeting rooms to uphold a high standard of presentation and professionalism.

Person Specification:

Experience:

• Proven customer-facing experience in events coordination, ideally within a business, university, innovation or hospitality environment.
• Familiarity with basic digital marketing principles and producing engaging content for our social media platforms, including some basic video production skills to produce high-quality reels and podcast content for TikTok, LinkedIn and Instagram.
• Confidence in using office equipment and website management, with basic troubleshooting skills.

Personal Competencies:

• Strong customer experience and interpersonal skills with a customer-first attitude.
• Excellent organisational and communication skills, with a knack for multitasking and managing diverse responsibilities.
• A good team worker with the ability to organise others and ensure adherence to core processes and procedures.

What’s in it for you?

• Salary of up to £28,000 per annum, depending on experience
• 25 days’ holiday plus Bank Holidays
• Flexible benefits package comprising:
  • Contributory pension
  • Ability to increase or decrease amount of annual leave
  • Ability to increase or decrease amount of life assurance cover
  • Private medical and dental insurance and health screening
  • Bicycle purchase
  • Charitable Giving
• Friendly, informal and flexible working environment - so you can make the most of your home and your work life

We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.

If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply’ today to become our new Events & Marketing Coordinator or to find out more information about the role. We would love to hear from you!

We are an equal opportunities employer and welcome applications from all backgrounds.

We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.