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Your new companyThis collaborative and nurturing international law firm is looking for a Head of Claims Operations to join their vibrant and growing Insurance Group in Bristol. The firm has a well-established client base and the Claims Handling Department provides an outsourced managed claims handling service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. The firm's Claims Handling Department provides significant value to the wider law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy; as such, this is an important role for the business.This role is based in our client's Bristol office, however you will be able to work remotely from home for part of the week if desired, as the firm operates a hybrid working policy. Your new roleThe firm are looking for an experienced Operations Manager to join their team who will be responsible for the day-to-day operations management of the department. This new role is intended to support the development and progression of the management team. It is to be internal only and is not client facing. You will work alongside their current Head of Claims Handling and report into the Partner with overall responsibility for the Claims Handling Department, both of whom are based in their Bristol office.The role requires excellent people and operations management skills and the ability to manage a dynamic team. You will work closely with the Head of Legal Claims Handling, Scheme Managers, and the Administration Team Leader to monitor and control the throughput of work so that claims are effectively managed and client expectations are met.The firm is looking for an experienced Operations Manager who can drive performance against contractually-set client SLA's and manage process adherence at every level of the department. You will also work with their Head of Claims Handling to devise operational targets at an individual, team and department level.To be successful in this role, you must live and breathe the client experience for insurers, brokers and insureds. You should understand how to create and maintain culture, values, and behaviours to galvanise a team of mixed experience, motivating them to perform and achieve for clients.Collaboration with the team is essential, applying coaching, training and mentoring skills that will develop team members to the best of their ability. Collectively, you will be responsible for building and shaping the team for the future.Whilst the role will be based in Bristol, and travel to the London office or to clients' offices may be required from time to time, this is a hybrid working role.What you'll need to succeed
- Previous experience in an Insurance Claims operational leadership role.
- Experience of working within an Insurance Claims environment.
- Previous operational management experience of a large and growing team.
- Excellent communication skills and experience of stakeholder management.
- A legal or insurance qualification or similar level of relevant experience.
- A sound understanding of working in a regulated environment and the importance of compliance
What you'll get in returnJoining a leading international law practice, alongside a competitive salary, you will have access to a wide range of the firm's benefits. Our client boasts an extensive variety of benefits, including the Cycle to Work Scheme, dental and medical insurance, income protection, gym memberships amongst more. Their modern offices are in central Bristol.What you need to do nowIf you're interested in this role, please contact Harriet Chapman at Hays Legal for further information, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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