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About The RoleExplore a culture of diversity and inclusion, supported by a great team of people where a healthy respect for each other inspires you to bring your best to work.When you become part of the Guest Services team at Cribbs, you become part of a team of likeminded individuals where every customer conversation we have, or guidance we share, is another opportunity for us to enrich an experience.
You will be working 7 on 3 off, 7 on 4 off, 8.5 hour shifts / 8hr shifts dependant on rota, 37.5 hours per week.
Key Responsibilities:
- Ensure an inclusive and welcoming environment for all.
- Actively and enthusiastically engage with our customers, recognising the value of their feedback in shaping our services and reporting it on their behalf.
- Act as a central point of contact for customers at the information desk; playing a crucial role in the day-to-day operations of the centre.
- Recording and monitoring lost property, facilitating return to customers where possible.
- Facilitate free loan of mobility equipment within the accessibility centre, cleaning, and monitoring equipment for safe use.
- Ensuring all equipment and environments are maintained to the highest standards of cleanliness and safety, reflecting our commitment to our customers.
- Follow health, safety, and safeguarding procedures and promptly report any incidents or accidents, ensuring the well-being of everyone in our workplace.
- Carry out functions required within the site emergency management plan (full training provided).
- First Aid Responder (Training will be provided).
About You:
- You will have a passion and interest in working within the retail/customerservice industry although full training will be provided for the right person.
- Have a fun and energetic nature and a can-do attitude.
- You'll be reliable, relatable, and authentic.
- Applicants must agree to a mandatory DBS check if requested.
About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
