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Clinical Nurse Manager | Private Sector| Surgical
Full Time
Bristol
Up to 55,000 + Bonus DOE
Remit
Compass Associates are working closely with a private hospital care in Bristol who are on the lookout for a new hospital operations manager. The centre possesses state-of-the-art facilities where patient and surgical needs will be mapped out in minute detail to guarantee next-level, premium care.High standards will be a daily habit andpart of the hospital's DNA.The hospital provides five-star care that is designed exactly to meet the unique needs of every individual patient, while providing the perfect environment for surgeons and clinicians to operate.All surgical team members are highly trained with excellent reputations. The hospital offers high quality exclusive surgical treatments (mostly cosmetic surgery) of outstanding excellence in the perfect environment.
Must have experience in a clinical management in a private sector in a surgical facility
Main Responsibilities
- To provide the leadership and management necessary to enable the hospital to meet its aims and objectives within a quality-driven, efficient, safe, profitable and effective working environment maintaining a motivated happy and committed team.
- You are required to be the CQC Registered Manager of the facility.
- Develop and maintain existing services whilst actively seek new services in order to rent the facility.
- Ensure the maintenance and advance of high-quality patient experience.
Clinic management
Communicate regularly with the Clinic team and clinical practitioners throughout the working week to keep them abreast of any developments in the clinic.
Oversee day-to-day running of the clinic
Management and coordination of staff
Decision making on running of clinic in conjunction with Clinic Director
Ensure high productivity and efficiency of clinic maximising use of systems
Manage all aspects of Human Resources
Participate in on call system (1 in 4).
Customer service
Ensure a smooth and efficient patient journey at all times
Communicate with team about patient situation & diary at team meetings
Maintain a friendly, courteous and professional relationship with patients
Ensure queries and phone calls from patients are answered promptly, courteously and efficiently according to established guidelines
Ensure delivery of world class service
Pro-actively seek feedback on patient experience and immediately praise or rectify
Demonstrate 'ambassadorial' service at all times
Continually measure, review and develop systems to ensure the patient experience is exemplary
Keep abreast of and updated on professional requirements for aesthetic patient care
Financial performance
Non-surgical metrics will include (but not be limited to): growth in new and returning patients will be the key metric that will be measured, other metrics include growth and profit margins on medical aesthetic services and product sales.
Process all invoices for authorization by Clinical Director.
To oversee in-house accounts and billing and liaison with accountants to ensure financial records are maintained to standard.
To continually measure, monitor and review financial performance and take remedial action where necessary in conjunction with Clinic Director
Ensure correct facility fees are being quoted to Consultants' teams and are being provided to patients.
Ensure correct facility fees are being paid by patients within the timeframes specified within Purity Bridge terms and conditions of treatment
Clinic coordination
Liaise regularly with Clinic Director to keep good communication channels relating to issues concerning clinic management.
Liaise regularly and appropriately with
private hospitals
Health, beauty, spa and hairdresser businesses
NHS-related work
Dental practices
GP practices
Other specialists and their practices
Device and product company representatives
Ensure patients are invoiced in a timely manner according to Clinic policies.
Oversee cleaning staff - in-house and 3rd party
Help with the operational management of the building, including, but not limited to, liaising with contractors, suppliers, builders, insurance companies, landlord
Maintain relationship with 3rd party IT provider.
Assist in general office duties and reception work as required
Oversee coordination of cover for staff leave
Develop, review and update practice protocols as required
Manage the procurement of practice equipment, supplies and services
Ensure all staff are kept informed of policy changes that are made
CQC Involvement
Complete understanding of the role of the CQC and regulatory requirements
Understanding and familiarity of all existing policies and protocols
Involvement in writing new policies and protocols for the clinic
Lead CQC inspections.
Ensure appropriate evidence is continually collated as per CQC requirements
Liaising with Clinic Director regarding all aspects of CQC-related matters
Chair regular clinic meetings including Team, Clinical Governance, Medicines Advisory Committees ensuring formal meetings are minuted and distributed by email
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer 200 worth of John Lewis Vouchers for each successful recommendation.
