Hotel Receptionist

Resolve Recruitment are working with a well known Hotel in the Thornbury area of Bristol in the hunt for a talented hotel receptionist, creating truly memorable and impressive 5* experiences for their guests.

• up to £24, 794per annum (depending on experience)
• 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hourshifts between from 7 am to 11 pm) full flexibility required
• An additional share of service charge and tips (estimated 2k per year)
• An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and show them to their room (there is no lift)
• You will relish in providing guests with information about the hotel services along with any activities that they can book up in the local area
• Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests requirements
• Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion

• Experience in a Receptionist role, ideally in a 4* or above establishment
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
• Proficient in verbal and written English
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.
• Ability to commute to Thornbury, Bristol

• 28-day holiday including bank holidays
• Paid day off on your birthday
• Complimentary stay at the Hotel after 3 months probation period passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Career development programmes
• Uniform and meals provided whilst on duty and free parking