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Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
We are looking for someone with a keen interest in cloud technology, ideally with an understanding of HR processes to join our expanding team. The Finance, People, Legal & Co-Sec Engineering Team sits within Digital Business Optimisation and acts as a Tech Partner to the business to support them in the delivery of their business strategies. As SaaS Engineer you'll be supporting our ambitious People Strategy by optimising and exploiting our technology while providing an excellent customer service experience for our colleagues, managing incidents and requests.
What you'll be doing
- Leading the day-to-day triage and management of Workday Help and Service Now tickets.
- Keying and managing all system access requests in the team, ensuring adherence to governance by gaining all required approvals.
- Ensuring the highest level of confidentiality is maintained in the treatment of HL colleagues' personal data.
- Acting as first point of contact for queries into the Finance, People, Legal & Co-Sec Engineering team and escalating as required.
- Supporting with the delivery of small change across the Finance, People, Legal & Co-Sec Engineering Team.
- Supporting with twice yearly Workday releases, ensuring no impact to colleagues and exploitation of new functionality.
- Providing support to large scale projects where required i.e. testing, process guides.
About you
- Comfortable managing a varied workload to tight deadlines
- Desire to deliver an excellent customer service experience
- Excellent verbal and written communication skills
- Experience of HR processes either as an end user or from a technical perspective
- Experience using IT service Management tools, such as ServiceNow and Jira
- Flexible and adaptable when dealing with changing requirements and priorities
- HCM Configuration experience is a plus but not necessary
Interview process
This will be a one stage interview process consisting of competency and behavioural questions.
Working Schedule
We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a flexible working pattern to enable you the option of working from home and coming into the office.
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
*dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
