Back to search
�? Role: Senior Level 2 Service Desk Engineer ?? Location: Portishead HQ (with occasional travel to local sites)?? Full-time | 37.5 hrs/week | Mon-Fri between 07:30-19:30 (rotational shifts)?? Permanent Role - hybrid??Salary: Up to £38,000
Are you a passionate problem-solver who thrives in a fast-paced tech environment? Do you love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We're on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation.
? Why You'll Love This Role
* Jumping into action to resolve incidents and service requests with efficiency and skill* Tackling escalations from Level 1 support and providing guidance to help them grow* Delivering exceptional service with a proactive and customer-focused mindset* Playing a key part in improving service delivery and helping roll out innovative IT solutions* Helping shape and elevate IT support for a critical, high-availability environment
??? What You'll Be Doing
* Handling 2nd line support, technical troubleshooting, and proactive maintenance* Maintaining high levels of customer satisfaction through top-tier communication and expertise* Suggesting service improvements and feeding into future managed service offerings* Collaborating with internal teams to ensure seamless IT experiences* Staying current with technology trends and applying them to real-world solutions
?? What You Bring to the Table / Essential Skills & Experience
* 2+ years in a Level 2 technical support role* Confident in live environments where uptime and reliability are critical* Strong grasp of Microsoft environments (M365/O365)* Proficiency in networking, mail flow troubleshooting, and IT system architecture* Proven track record of delivering customer-focused support* Excellent communicator - clear, concise, and customer-first* Self-starter with a keen eye for detail and a methodical approach
�? Desirable Extras
* Microsoft certifications & ITIL Foundation* Familiarity with Azure, VMware, Hyper-V* Understanding of DHCP, DNS, Active Directory, GPO* Awareness of SQL, WSUS, CRM, and other Microsoft business technologies
?? Bonus: Security Clearance
Due to the nature of the role, successful applicants must be eligible for non-police vetting Level 3 security clearance.
If you're ready to take your IT career to the next level and work in an environment where your skills make a difference every day, we'd love to hear from you.
Apply now and let's shape the future of IT service together.
