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Job Title: Desktop IT Support Engineer
Contract Type: Inside IR35
Length: 2 or 3 Months
Location: Bristol based- fulltime onsite requirement
Rate: £250 per day
About the Role
The Digital, Data & Technology Group is seeking two skilled 1st and 2nd line Desktop IT Support Engineers to join their team on a fixed-term basis. These roles are focused on providing critical support during a Windows 11 rollout project while ensuring minimal disruption to users.
You will play an integral part in deploying devices, troubleshooting technical issues, and collaborating with cross-functional teams to deliver a smooth and efficient transition.
Key Responsibilities
- Deliver 1st and 2nd line desktop support to end users.
- Assist with the installation, configuration, and support of Windows operating systems on devices.
- Troubleshoot and resolve issues related to the Windows 11 deployment.
- Swap out devices as required and address ongoing technical issues for users.
- Work closely with IT teams to minimize disruption during installations.
- Provide technical support and training to end users post-deployment.
- Support the creation of detailed deployment documentation and reports.
- Conduct compatibility assessments of hardware and software.
- Collaborate with the project manager, project team, and stakeholders to meet deployment deadlines.
Key Skills and Experience
- Proven experience in device deployments, particularly with Windows operating systems.
- In-depth understanding of Windows deployment processes and tools.
- Strong technical troubleshooting and problem-solving abilities.
- Excellent communication and teamwork skills.
- Ability to work independently and manage time effectively.
- Experience working with ITSM systems and reporting tools.
- Prior experience in the Higher Education (HE) sector is advantageous, but not essential.
*Rates depend on experience and client requirements
