IT Support Engineer (1st Line Support)
Bristol
Monday to Friday
£25,500 to £26,500 + Benefits Package
IT Support Engineer (1st Line) required by a really stable & innovative IT MSP (Managed Service Provider) based in modern offices in the centre of Bristol. As you will work closely with the Directors and competent 2nd & 3rd Line IT experts, your skills will develop quickly.
Candidates will need to have experience of 1st line IT Support. Microsoft 365 and SharePoint knowledge are key for this role.
The small and collaborative team are growing as the business is expanding. The job is really varied as you will deal with a wide range of IT issues. You will remain calm under pressure as you communicate with people to solve their IT problems.
This job offers the chance to receive training and development, learn quickly from experienced people and join a thriving smaller business. This is a great chance to hold a varied role in a driven and personable company.
The IT Support Engineer (1st Line) Role:
* 1st Line IT Technician role.
* You will support a wide range of users with a large array of IT issues.
* Working on the test bench fixing pcs and setting up new computers.
* You will be taking calls from clients, creating support tickets, fixing basic IT issues, and escalating as required.
* Working on up to 20 different IT tasks per day.
The IT Support Engineer (1st Line):
* 1st line IT support experience.
* Microsoft 365 and SharePoint knowledge are key for this role.
* Good customer service skills
* Qualifications are not essential but are beneficial.
Back to searchIT Support Engineer (1st Line)
Luton Bennett
Posted 5 hours ago, valid for 5 days
Bristol, City of Bristol BS1 6WS, England
£25,500 - £26,500 per annum
Full Time
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Sonic Summary
- The IT Support Engineer (1st Line Support) position is based in Bristol, offering a salary between £25,500 and £26,500 plus a benefits package.
- Candidates are required to have experience in 1st line IT support, with a strong knowledge of Microsoft 365 and SharePoint being essential for the role.
- This role involves supporting a wide range of users with various IT issues and requires good customer service skills.
- The position is within a growing and collaborative team at a stable Managed Service Provider, providing opportunities for training and development.
- The job entails handling multiple IT tasks daily while maintaining composure under pressure to effectively resolve client issues.
