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IT Support Engineer

IT Support Engineer

VIQU Limited

Posted 15 hours ago, valid for 10 days

Bristol, City of Bristol BS6 5EX

£28,000 - £33,600 per annum

Full Time

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Sonic Summary

The IT Support Engineer position is a 3-month contract based in Bristol, focusing on providing technical support primarily via telephone or email.
Candidates should have recent experience in IT support within the legal sector, specifically with ITIL, Service Now, and law firm applications like iManage.
The role requires strong diagnostic and resolution skills, along with proficiency in Microsoft Office applications and Windows administration.
Experience with ITIL practices, Active Directory, and Multi-Factor Authentication is essential for this position.
The salary for this role is competitive, and it is expected that candidates have prior experience in an IT Support Engineer role, ideally with a focus on legal applications.

IT Support Engineer – 3-month Contract – Bristol

My legal client is looking for a IT Support Engineer to provide IT support for a 3-month contract. This opportunity will involve technical issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage.

The IT Support Engineer would be required to triage and resolve tickets (Mostly Law firm specific tickets). The IT Support Engineer would have strong experience with ITIL, Service Now and Law Firm applications such as iManage.

IT Support Engineer Requirements

Recent IT Support Engineer experience within the legal Sector
Previous experience of working within an IT Support Engineer role
Service Now experience essential
Experience with Law firm applications such as DMS iManage or similar Document Management Systems (intapp, netdocument, aderant expert, LexWorkplace, eDOCS, ProLaw, SmartVault etc)
ITIL practices – implementing practices.
Microsoft Office applications (M365) – Administration & Support
Windows 10/11 – Administration & Support
Active Directory experience
Multi Factor Authentication (MFA)
Excellent Diagnostic and resolution skills
Proficiency using ITSM ticket management system – Service Now.

The successful IT Support Engineer is required onsite in Bristol.

This is a fantastic opportunity for the right IT Support Engineer to join an organisation initially on 3-month contract but has the view to extend.

To discuss this exciting opportunity as a IT Support Engineer in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal by exploring the VIQU IT Recruitment website.

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