IT Support Engineer / Technical Support Engineer
IT Support Engineer / MSP Technical Support Technician. A Nailsea, Bristol based IT managed service firm need a IT Support Engineer / Technical Support Technician who will be responsible for maintaining clients' computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on site visit. This is an ideal opportunity for a Level 2 technician looking to improve their breadth of experience and exposure and move towards Level 3. The ideal candidate will be an expert in all things Office 365.
This role involves 1 week in 7 out of hours support for customers, with overtime paid.
This role is based in the Nailsea office 5 days a week.
You will need your own transport
The IT Support Analyst / Technical Support Technician responsibilities include:
* Troubleshooting Server and Desktop Operating Systems
* Supporting Office 365 Applications and Platforms
* Installing computer hardware operating systems/applications remotely and onsite
* Troubleshooting system/network issues and diagnosing hardware/software faults
* Providing support, including procedural documentation and relevant reports
* Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
* Responding within agreed SLA's to call-outs
* Prioritising and managing a range of open cases at any one time
* Establish working relationships with customers and suppliers
The IT Support Analyst / Technical Support Engineer will be self-motivated with strong communication skills and outstanding client- facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge / experience should include:
* Thorough and current knowledge with Office 365, Active Directory, Exchange, Cloud, etc
* Understanding of Microsoft products like SQL,Teams, Sharepoint
* Excellent knowledge of Desktop and Office products
* A proven track record with ability to install, and support server level technology
* Ability to configure / fault-find technology to include: switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues
* The ability to work in a fast pasted, dynamic environment; prioritising and multi-tasking effectively
* Demonstrate expertise in all activities associated in the provision of a managed service.
* Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer's systems.
The IT Support Engineer / Tech Support salary is 31-38k + benefits
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IT Support Engineer
Proactive Solutions Group Ltd
Posted 8 hours ago, valid for 7 days
Bristol, City of Bristol BS1 6WS, England
£31,000 - £38,000 per annum
Full Time
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Sonic Summary
- A Nailsea, Bristol based IT managed service firm is seeking an IT Support Engineer / Technical Support Technician to maintain clients' computer systems and networks.
- The ideal candidate should have a strong expertise in Office 365 and be a Level 2 technician looking to advance to Level 3.
- This position requires 1 week of out-of-hours support every 7 weeks, with overtime compensation provided.
- Candidates must have their own transport and will work five days a week at the Nailsea office.
- The salary for this role ranges from £31,000 to £38,000, and candidates should have relevant experience in IT support.