Back to searchTechnical Claims Handler
Pertemps Bristol Commercial
Posted 15 hours ago, valid for 4 days
Bristol, City of Bristol BS1 6WS, England
£25,000 - £30,000 per annum
Full Time
Life Insurance
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Sonic Summary
- The Technical Claims Handler position is based in Bristol and offers a hybrid working arrangement.
- Candidates should have a proven background in handling technical claims and previous team management experience is highly desirable.
- The role includes managing a caseload of professional indemnity claims, ensuring excellent service delivery and precise reporting.
- The competitive salary is complemented by various benefits including life assurance, a personal pension plan, and discounted gym memberships.
- Applicants are expected to have strong organizational skills and the ability to deliver quality work under tight deadlines.
Position: Technical Claims Handler
Location: Bristol - Hybrid
Role Summary: Our client is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers.
You will work directly under the Head of Claims, focusing on identifying information gaps, investigating claims, and guiding insureds and brokers towards optimal outcomes. Additionally, you'll collaborate in training and coaching other team members.
We are seeking previous Team management experience.
Salary and Benefits:
- Competitive salary
- Life Assurance
- Group Personal Pension
- Income Protection
- Holiday Flex (Buy additional holidays)
- Cycling Scheme
- Travel Insurance
- Technology Offers
- Discounted Gym Memberships
- Dental Insurance
- Health Screening
Key Responsibilities:
- Independently manage a full caseload of professional indemnity claims.
- Understand and apply delegated authority principles accurately, making strategic decisions to benefit insurers.
- Assist managers in supervising, identifying training needs, and delivering both individual and group training.
- Provide exceptional customer service, maintaining high standards as part of a market-leading claims function.
- Build and maintain strong relationships with all stakeholders to exceed service levels.
- Adhere to service level agreements and key performance indicators, ensuring consistent client claims handling and compliance with insurers' reserving policies.
- Investigate insureds' exposure, liability, and quantum, guiding responses to complaints and claims, and approving settlements within delegated authority.
- Manage panel solicitors and report to insurers on policy cover and claims outside the delegated authority.
- Maintain the integrity, accuracy, and quality of data on the electronic case management system.
Required Knowledge, Skills, and Experience:
- Proven experience in handling technical claims with a deep understanding of relevant legislation and legal frameworks.
- Previous team management / supervisory experience is highly desirable.
- Exceptional customer service and communication skills, capable of handling challenging situations.
- Strong organisational abilities, able to prioritise effectively and deliver quality work under tight deadlines.
- Proficiency in Microsoft Office suite and experience with case management systems.
Please click on apply!
