Role Overview:Position: Technical Claims HandlerLocation: Bristol - HybridRole Summary: Our client is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers.You will work directly under the Head of Claims, focusing on identifying information gaps, investigating claims, and guiding insureds and brokers towards optimal outcomes. Additionally, you'll collaborate in training and coaching other team members.Salary and Benefits:- Competitive salary- Life Assurance- Group Personal Pension- Income Protection- Holiday Flex (Buy additional holidays)- Cycling Scheme- Travel Insurance- Technology Offers- Discounted Gym Memberships- Dental Insurance- Health ScreeningKey Responsibilities:- Independently manage a full caseload of professional indemnity claims.- Understand and apply delegated authority principles accurately, making strategic decisions to benefit insurers.- Assist managers in supervising, identifying training needs, and delivering both individual and group training.- Provide exceptional customer service, maintaining high standards as part of a market-leading claims function.- Build and maintain strong relationships with all stakeholders to exceed service levels.- Adhere to service level agreements and key performance indicators, ensuring consistent client claims handling and compliance with insurers' reserving policies.- Investigate insureds' exposure, liability, and quantum, guiding responses to complaints and claims, and approving settlements within delegated authority.- Manage panel solicitors and report to insurers on policy cover and claims outside the delegated authority.- Maintain the integrity, accuracy, and quality of data on the electronic case management system.Required Knowledge, Skills, and Experience:- Proven experience in handling technical claims with a deep understanding of relevant legislation and legal frameworks.- Exceptional customer service and communication skills, capable of handling challenging situations.- Strong organisational abilities, able to prioritise effectively and deliver quality work under tight deadlines.- Proficiency in Microsoft Office suite and experience with case management systems.Desirable:- Qualifications such as LLB, GDL, ACII, or CILEx.- Familiarity with law firm operations and the pressures they face.- Experience in relationship management and previous use of a case management system.Please click on apply.
Back to searchTechnical Claims Handler
Pertemps Bristol Commercial
Posted 2 days ago, valid for 23 days
Bristol, City of Bristol BS6 5EX
£25,000 - £30,000 per annum
Full Time
Life Insurance
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Sonic Summary
- Our client is looking for a Technical Claims Handler to join their expanding team in Bristol on a hybrid basis.
- The role requires managing a technical caseload of professional indemnity claims, with a competitive salary offered.
- Candidates should have proven experience in handling technical claims and a deep understanding of relevant legislation.
- Responsibilities include providing exceptional customer service and maintaining strong relationships with stakeholders.
- The position requires a minimum of three years of relevant experience in claims management.
