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An exciting opportunity has arisen fora full-time Logistics Coordinator to join our Operations team in Bristol. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels, and courier market, although this is not essential.
Hours: 10am-6pm and 12pm- 8pm rotation weekly, Monday Friday
JOB OVERVIEW:
Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and internal teams.
MAIN DUTIES:
Use available mapping / route tracking systems to effectively monitor service levels against daily plan
Use of TMS system to view plan and query any deviation on routes i.e., route order or missed stops
Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
Escalation of risk routes and appraising clients of reforecast collection times
Prioritising high risk routes or routes for new clients
Report any tracking issues and audit vehicle tracking and sat-navs
Update clients via email or telephone call with updates of a change to collection
Respond to inbound client service requests in a timely and professional manner
Assist the operation team with any other reasonable tasks
Booking collections on for any additional that have been asked of in the evening
Submit evening reports within set time frame at the end of every shift
Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers mailings
The above list of duties and responsibilities may be changed, altered, or added too in the future and is not exhaustive.
ABOUT YOU:
Some Geographical aptitude would be asset but not essential if there is a willingness to learn
Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels
Experience in customer service telephone calls
Exceptional organisational skills and able to effectively manage own workloads
Experienced in Microsoft Office systems and other office systems
Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues
