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Looking to join a Future Facing firm with a global presence, as an HR Technology Analyst in our Bristol? Then this role is for you!
If you are passionate about leveraging technology to enhance HR functions, with a focus on using Workday HCM and Payroll systems, are proactive, dedicated, and ready to ensure a smooth HR technology experience my clients employees, I want to hear from you today
Day-to-day of the role:- Employee Support: Act as the first point of contact for all HR technology-related queries using phone, email, and the Workday ticketing system. Provide excellent customer service and resolve basic technical issues.
- Troubleshooting & Issue Resolution: Use Standard Operating Procedures (SOPs) and Workday documentation to proactively identify and troubleshoot issues. Resolve issues directly when possible or escalate to appropriate team members.
- Incident Management: Log, track, and manage support tickets through their entire lifecycle, ensuring timely and accurate updates across multiple teams.
- User Access Management: Assist with password resets and user access issues across our HR technology platforms.
- Documentation and Knowledge Sharing: Create, maintain, and peer review clear and accurate documentation for SOPs and user guides. Manage the internal HR technology team knowledge repository.
- Change Management: Manage a portfolio of changes as part of a continuous improvement agenda within the HR function.
- Customer Communication: Keep employees and colleagues informed about the status of their requests and provide clear instructions for resolution.
- Experience: Previous experience in technical support or HR admin roles within Workday is desirable. Applicants with experience in other cloud HR applications are also encouraged to apply.
- Technical Skills: Familiarity with HR Software as a Service solutions such as Oracle Cloud or Success Factors is beneficial.
- Problem Solving Skills: Ability to diagnose and troubleshoot technical issues with a keen eye for detail.
- Communication Skills: Strong verbal and written communication skills with a customer-oriented mindset. Ability to explain technical concepts to non-technical users clearly.
- Time Management: Ability to manage multiple tasks and prioritise based on urgency.
- Teamwork: Ability to work closely with established teams and contribute positively to the team’s operational goals.
- Flexible, hybrid working policy - 2 days a week in busy and friendly central Bristol office
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service), plus a holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
If this sounds like you, I would love to discuss in detail!
