Head of lettings

Company Overview:

Our client is an award-winning, independent lettings agency with multiple branches across Bristol. Known for exceptional customer service and a strong reputation, they are looking for a Head of Lettings to lead the lettings operation and drive growth.

Role Overview:

As Head of Lettings, you will oversee lettings operations across multiple branches in Bristol, focusing on new business, team management, and operational excellence. You will lead a high-performing team and ensure growth across all locations.

Head of Lettings Core Duties:

• Drive the acquisition of new landlords and properties.
• Identify market opportunities and expand the portfolio.
• Build relationships with prospective clients and attend networking events.
• Lead and manage a team of lettings negotiators and support staff across multiple offices.
• Set performance targets, monitor KPIs, and conduct regular performance reviews.
• Provide coaching, training, and professional development to the team.
• Oversee day-to-day lettings operations, ensuring high standards of service.
• Ensure compliance with industry regulations and local legislation.
• Continuously improve operational processes for efficiency and profitability.
• Manage relationships with existing landlords and clients.
• Offer expert advice on market conditions, rental yields, and property management.
• Act as a senior point of contact for high-value clients.
• Collaborate with the marketing team to execute targeted campaigns.
• Maintain brand consistency across all offices.
• Utilise digital platforms and social media to increase visibility.
• Manage the lettings department’s budget and financial performance.
• Report on revenue, profitability, and key performance metrics.
• Maximise revenue opportunities while controlling costs.

Head of Lettings Core Skills & Experience:

• Proven experience in lettings management and team leadership.
• Strong business development skills with a focus on new client acquisition.
• In-depth knowledge of the Bristol lettings market and relevant legislation.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead and motivate a team across multiple locations.
• Strategic thinking with the ability to implement business plans.
• Proficient in property management software and Microsoft Office.
• Full UK driving license (travel between branches required).

Head of lettings Package:

• Salary: £35,000 - £40,000 (OTE £55,000 - £60,000)
• Holiday: 25 days annual leave + Bank Holidays
• Additional Benefits: Comprehensive benefits package, professional development opportunities, and a supportive working environment.
• 25 Days Holiday + Bank holidays