- Responsibilities:
- Act as a central point of contact managing the effective resolution of queries from key client.
- Provide expert advice to key client, particularly regarding relevant legislation implications.
- Maintain a central register of contractors, ensuring they have the correct qualifications and accreditations.
- Oversee customer service, ensuring works and renewals are carried out in a timely manner.
- Review contractor work quality, monitor and chase up invoices.
- Monitor workloads to ensure deadlines are met and service levels are adhered to.
- Assist with complicated cases and tenancies, advising key clients, Tenants  and Residential long leaseholders of options.
- Liaising with multiple stake and shareholders
- Conduct site visits as necessary- Nationwide.
- Full UK Driving License and access to own vehicle.
- Experience in Portfolio Management, and an understanding of Section 20 process.
- Strong customer service skills and a confident communicator.
- Good team player with the ability to stay calm under pressure.
- Excellent negotiation and influencing skills.
- Superb planning and organisational skills.
- Good analytical ability.
- Strong respect for processes and the ability to deliver excellent customer service.
- Strong administrative and IT skills.
- Ability to work as part of a successful team.
- Exceptional organization and communication skills.
- Inspirational training
- Exciting career opportunities with good internal progression rates
- Birthday Day Off
- Pension
- Death in Service Benefit
- Employee Assistance Program
- Referral Program
- Cycle To Work Scheme
- OTE on top of basic salary
- Optional Health Care Plan
- A 5-day working week- No weekend work
- Attractive base salary 27k-33k (DoE)Â
- Commission structure 36k OTEÂ
- Clear progression path in a strong agency brandÂ
- Monday to Friday Hybrid RoleÂ