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Programme Name: LCST
Location:Bristol based
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Role Overview
We are seeking a Customer Relationship Management (CRM) Maritime for Leidos Europe Limited and reports to Head of CRM.
The role is primarily responsible for managing the Team Leidos relationship with the MOD Maritime customers; the Royal Navy, Royal Marines, DE&S Maritime Core Delivery (and their Delivery Teams) and the Submarine Delivery Agency.
The main tasks are to understand and communicate customer concerns, reduce frictions, explain constraints, educate the customer on Logistics Commodities & Services Transformation (LCST), manage change, assist with difficulties when requirements are changing and represent the customers needs within Team Leidos. The prime focus is improving performance and customer satisfaction. Fundamentally this is a coherency role and relationship building role based on authenticity, integrity and trust, ensuring the efficient cohesion of all customer interaction.
The role will expand to become the CRM lead for commodities.
Main Duties and Responsibilities:
- Works closely with all Senior Leadership Team Members, Commodity Support Services (CSS) Category and Commodity Managers, and Storage, Distribution and Freight (SDF) Storage and Operations Managers to focus on the customers current and future requirements providing SME Maritime experience/expertise as needed
- Contribute to the LCST stakeholder management strategy.
- Hold regular engagements with the CMO (contracting authority), FLCs, DE&S Domain iLogs, DT Log Staff, Defence College of Support (DCS) Training Staff and other stakeholders to understanding current requirements, concerns, improve service levels and contribute to increased operational efficiency and capability
- Investigate and communicate issues around commodity procurement and provision
- Present to various courses as requested by the CMO, FLCs, DCS, and DE&S Domain iLogs and DTs
- Identify and highlight current and future service risks, issues, and opportunities for improvement
- Support the annual customer satisfaction survey process to assess overall performance, and help develop and deliver an action plan to address concerns
- Support/Arrange End-User Conferences, themed workshops/Deep Dives for specific commodities or services to provide the customer with an opportunity to understand emerging developments and improve service levels.
- Identify on contract growth opportunities
- Contribute to the development of the customer facing elements of the Support Chain Integration Portal (SCIP) and ensure our Marketing and Communications (MarComms) channels reach as many customers as possible
- Provide Subject Matter Expertise (SME) advice to the development of Defence Logistics Framework (DLF)/Support Policy as it affects/could affect LCST Operations
- Support delivery of the Customer Satisfaction survey and subsequent action plan
- Support delivery of a clear communications plan that keeps the customer informed of current developments and issues
Skills Required
- Degree level education or equivalent
- UK Military background with Defence Logistics Supply Chain Experience
- UK driving license and prepared to travel within the UK to meet and brief customers
- Strong Communication skills (written and verbal) with a proven ability to influence
- Strong Emotional Intelligence and evidence of relationship building potential
- Must have successfully held Maritime Professional Logistics Command (or equivalent)
Skills Desired
Established relationships within the Front Line Commands (FLC) and Defence Equipment and Support (DE&S) Integrated Logistics (iLogs) community
Strong experience leadership role
Clearance Requirements:
- SC required to start
- SC required for the role
Leidos UK! Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction...
What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
Dynamic Working
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are:
The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UKs defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).
Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.
What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growthwhilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
