Job Title: Service Coordinator

Location: Bristol

Salary: 27,000 - 30,000 (office-based) Type: Full-time | Permanent

Company Overview:

Join a leading mechanical contractor with over 40 years of experience in the commercial sector. Based in Bristol, the company offers growth opportunities for individuals with a strong work ethic and a commitment to delivering exceptional service.

Key Duties:

Manage tasks and report to the Technical Service Manager.
Prioritise client needs and promptly address inquiries.
Ensure KPIs are met and escalate issues within 24 hours.
Schedule maintenance visits and oversee repair work from order to completion.
Issue reports, raise permits, and manage emergency requests.
Review and send quotes, assisting with client queries.
Collaborate on team diary management and cover for absences.
Handle phone calls and emails, escalating urgent matters.
Complete additional tasks during peak periods.

Requirements:

Proven experience in a similar role and within a construction environment.
Strong work ethic with excellent communication and organizational skills.
Detail-oriented with a desire to learn.
Ability to thrive in a fast-paced environment.
Proficiency in Microsoft Suite, particularly Outlook, Excel, and Word.
Full-time availability (Monday to Friday, 8 AM - 5 PM or 8:30 AM - 5:30 PM).
Self-motivated and a strong team player.

Desirable:

Experience in a company with a specialist within HVAC
Strong attention to detail and communication skills.
Right to work in the UK.

Benefits:

Competitive salary of 27,000 - 30,000
Opportunities for career growth
Supportive work environment
Comprehensive training and development
33 days Annual leave total

Innotech Partners limited ((phone number removed)) acts as an Employment Agency and is a subsidiary of Talentia Group.