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Service Manager - Industrial Doors
About the Company:
Join a dynamic and growing company in the industrial door industry based just outside of Bristol, committed to delivering exceptional service and maintaining a safety-first culture. They pride themselves on customer satisfaction and efficiency, and are looking for a dedicated Service Manager to lead and support their team of Engineers and Service Planners.
Job Purpose:
As a Service Manager, you will oversee and manage the delivery of service to their customers through a team that includes a service planner and engineers. Your role will ensure effective coordination, focusing on key areas of safety, customer satisfaction, productivity, and efficiency. You will act as a point of escalation for both customers and your team, while also providing support and cover for the service planner when needed. In return, you can expect a competitive basic salary + vehicle benefit, hybrid working options and the chance to join a company with clear progression opportunities.
What are we looking for from you?
- Demonstrable background within the industrial door industry or related sector
- Previous experience managing a team of field based Engineers
- Strong focus on customer satisfaction.
- Dedicated to promoting a safety-first culture.
- Detail-oriented and process-driven.
- Excellent interpersonal skills with the ability to build and maintain internal relationships.
- Strong motivational and communication abilities.
- Technically inclined with a solid understanding of engineering principles and concepts.
Key Responsibilities:
- Ensure compliance with all necessary safety standards.
- Collaborate with the service planner to manage and coordinate a team of field engineers, prioritizing productivity and efficiency.
- Serve as the primary point of escalation for the field-based mobile engineering team.
- Partner with the General Manager to evaluate current skillsets and develop training plans to enhance the knowledge base.
- Address customer queries promptly and professionally through email and phone, securing appropriate commercial and engineering requirements.
- Assist in planning service attendances, focusing on optimizing engineer utilization for maximum efficiency.
- Oversee vehicle fleet resources, ensuring that equipment on engineer vehicles is well-maintained and suitable for contracted services.
- Monitor and review job sheets and timesheets, addressing variances and identifying efficiency improvements with senior management.
- Cultivate relationships with supply chain partners, maximizing company benefits from collections and deliveries.
- Plan and coordinate larger projects to ensure timely and efficient execution of repairs and new installations.
- Approve overtime requests and track records to identify trends and potential improvements, in collaboration with the General Manager.
- Manage engineer holidays and sick leave to ensure workforce coverage for planned work.
- Analyze key operational data and contribute to the development of meaningful and impactful KPIs.
If you believe you have the relevant experience to succeed in this role and you are commutable to Bristol, please don't hesitate to apply!
Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities.
