Secondary School IT Technician

Secondary School IT Technician| Salisbury, SP1 1RE| Full Time | Up to £28,000

We are Team Oakford – a market-leading team of 60+ colleagues looking after schools and businesses who benefit from our managed services and cloud solutions. We can supply almost everything our customers may need – from IT consultancy, projects and support… to tea and cake!

This position is based at a secondary school in/near Salisbury. The role involves providing 1st and 2nd line support within the school and managing escalation to central teams as needed. You will work closely with other teams within Oakford, with the aim of providing strong technical solutions to problems quickly.

You must be a positive, friendly, and sociable team player with a passion for IT and a “can do” attitude. You will need to be good at managing your own time and priorities as well as astute in setting customer expectations. You will not be expected to resolve all problems or make all changes but are expected to manage the change process and keep all parties informed.

Candidates should understand the importance of exceptional customer service to accompany technical skills. We’re seeking intelligent, diligent, and friendly colleagues who can combine existing knowledge with newly acquired skills to become an asset to our highly valued team and customers.

Are you the right person for us?

• The candidate must be able to drive
• Enhanced DBS check (conducted by the company and must remain clean)
• Experience of working in an MSP / IT environment (or similar)
• Active Directory and Microsoft 365 administration/support
• Troubleshooting and supporting modern desktop environments (Windows 10/11/macOS)
• Understanding of computer and server components, networks and infrastructure
• Polite, confident and effective communicator
• Sincere passion for exceptional customer service
• Excellent time management and priority determination skills
• Maintaining a high standard of work and professionalism
• Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues

What will your role as a Network Administrator look like?

• Provide on-site technical support
• Provide telephone and email based technical support
• Manage issues flagged by our monitoring software
• Perform various system administration tasks on-site e.g. installation of new hardware
• Help to maintain a mutually beneficial and positive working relationship with our customers
• Commercial awareness of the benefits of common business technologies is expected
• Logical approach to problem solving
• Able to identify when a problem may require escalation
• Maintain high standards of work and professionalism
• Ability to work unsupervised and diligently

What can you expect in return?

The successful candidate will receive the following benefits:

• 24 days paid holiday + Bank Holidays
• Onsite fitness suite
• Childcare, eye care and cycle to work scheme
• Perk scheme
• Training and certification pathways to enhance your technical skills
• Employment anniversary awards
• Company funded social events
• Company contributory pension scheme

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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