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A well-established stockist and distributor of electrical components is seeking a Customer Service Assistant to join their team. This company supplies a wide range of products to industries such as aerospace, defence, medical, industrial, rail, and transportation worldwide. The Customer Service Assistant will play a key role in creating and maintaining customer sales orders on the system. As a Customer service Assistant, you will be responding to customer's enquiries and updating information and resolving queries.
Customer Service Assistant responsibilities:
- Accurately load customer orders onto the system and verify correct entry.
- Allocate stock according to order requirements, ensuring availability.
- Monitor and manage orders with unallocated lines or those on hold, taking necessary actions.
- Handle customer returns by creating credit notes and replacement orders as required.
- Respond to customer enquiries regarding the progress of their orders.
- Communicate effectively with the procurement and despatch teams to ensure smooth order fulfilment.
- Take ownership of resolving customer issues, providing solutions promptly.
- Record key performance indicator statistics and produce reports to support continuous improvement efforts.
- Review the progress of mass orders to ensure they are being utilised as expected, and ensure that sales coordinators consult with customers if there are discrepancies.
Skills & experience required:
- Proficient IT skills
- Understand the markets in which they operate and the position of various major competitors in those markets
- Exceptional communication skills, both written and verbal
- Strong organisational abilities
- Polite phone manner and well-spoken
- Excellent listening skills
- Create documents and spreadsheets
- Outstanding customer service capabilities
- Effective problem-solving skills
- Knowledge of an additional language besides English is advantageous.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
