Home
Crawley
Customer service representative
Customer Service Representative

Customer Service Representative

Reed

Posted a day ago, valid for 11 days

Crawley, West Sussex RH10 7GY, England

£24,000 - £2,400 per annum

Full Time

Retirement Plan

Life Insurance

Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Customer Service Representative working Monday to Friday with one Saturday shift every six weeks, offering a salary of £24,000 plus an annual bonus of £2,400.
The role is based in Manor Royal and involves providing exceptional service to B2B customers, handling enquiries, processing orders, and supporting sales activities through various communication channels.
Candidates must have previous experience in a customer service environment, specifically with a track record of handling over 80 calls a day and order entry experience.
Intermediate IT skills in Microsoft Outlook, Word, and Excel are required, along with excellent attention to detail and strong communication skills.
Benefits include a competitive salary, participation in a bonus scheme, a matching pension scheme, 26 days of annual leave, life assurance, and free onsite parking.

Customer Service Representative

Monday – Friday (8.30am – 4.30pm or 9.30am – 5.30pm)

Saturday Shift – 1 Saturday in every 6 weeks (8.30am – 2.30pm) with a full day off the following week.

£24,000 +£2,400 annual bonus

I am currently recruiting for an experienced Customer Service Representative based in Manor Royal providing an excellent service to the companies B2B customers.

Duties and Responsibilities:

• Provide proactive and exceptional customer service for all UK sales accounts by effectively handling of a range of enquiries from our customers• Fast and accurate processing of orders inbound and outbound• Communications including LIVE CHAT with added administration functions to support our company sales activities• You will be required to answer a high number of incoming calls and perform sales support duties including providing product information to our customers and resolution of queries in relation to orders.• Have excellent attention to detail• Intermediate IT skills in Microsoft Outlook, Word, and Excel• Be highly organised in time and task management, have a good record of pace and delivery and the ability to remain neutral and positive under pressure• Previous experience of taking 80+ calls a day and order entry experience within a Customer Services environment is essential, as well as excellent spoken and written communication skills

Benefits:

• Competitive salary dependent on experience• Eligible to participate in company bonus scheme, approx. 10% of annual salary• 10% matching pension scheme• 26 days annual leave plus bank holidays• Life Assurance and Employee Assistance Program• Free onsite parking

If you have an extensive customer service executive background with an excellent telephone manner and are also computer literate, then please do apply.

Apply now in a few quick clicks