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Julie Rose Recruitment are looking for a Customer Service Team Leader to join our client, an established financial services company in Bromley.
You will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms.
As a Customer Service Team Leader, you will:
- Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include:
- Ensure that all incoming paper and electronic documentation is scanned/recorded daily
- Ensure all documentation received is reviewed and distributed to the appropriate teams
- Dispatch correspondence/documentation to our customers and other Providers
- Review, monitor and maintain quality control of the team’s work, providing feedback
- Identify and provide training as required
- Review objectives and create training and development plans
- Continuously improve and automate administration processes, keeping up to date
- Manage business practices, processes, changes and risks
The ideal Customer Service Team Leader will have the following skills and experience:
· 2 years’ customer service Team Leader experience, ideally within a financial services environment· Achieved or willing to undertake a Level 3 award in Financial Administration· Strong written and oral communication skills· Experience of planning, monitoring and controlling work· Experience of motivating, coaching and developing a team· Good organisation skills and ability to prioritise to meet business deadlines· Good interpersonal skills· Able to identify and assess risk in a customer services environment
In return, you will get 25 days holiday, contributory pension and life assurance plus a yearly bonus. You will receive individual and team training to help develop in the role and will be joining a friendly and collaborative work environment.
