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- Ensure agreed service levels are met
- Make sure teams are maintaining quality in their work and provide feedback
- Maintain team training and ensure this is updated regularly
- Create training development plans
- Respond and action customer complaints
- Ensure procedures are followed and remain compliant
- Complete all required administrative tasks
- A minimum of two years’ experience as a team leader ideally within financial services
- Previous experience in planning and monitoring team performance
- Be motivated and driven with the ability to coach a team
- Strong communicator with great interpersonal skills
- Very organised and able to work to deadlines
- £28,000 - £30,000
- Hybrid working
- Opportunity to gain professional qualifications
- Excellent pension and bonus schemes
