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The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms.
Client Details
Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.
Description
- Manage the day to day duties in accordance with agreed service levels
- Review, monitor and maintains quality controls of the teams work, providing feedback
- Identify and provide training required by the team
- Regularly assesses the performance and behavioral competencies of team members
- Reviews objectives and creates training and development plans
- Deals with customer complaints
- Continuously improves and automates administration processes
- Ensures procedures are up-to-date and fit for purpose
- Works within agreed process and payment authority levels
- Manage business practices, processes, changes and risks
- Completes administration tasks as and when required
Profile
A successful Customer Services Team Leader should have:
- 2 years' customer service Team Leader experience (Previous financial services experience would be desirable).
- Achieved or willing to undertake a Level 3 award in Financial Administration
- Strong written and oral communication skills
- Experience of planning, monitoring and controlling work
- Experience of motivating, coaching and developing a team
- Good organisation skills and ability to prioritise to meet business deadlines
- Able to identify and assess risk in a customer services environment
Job Offer
- An estimated salary range of £28,200 - £30,000 per annum
- Opportunity to work in a leading Financial Services company
- Opportunity to work within a supportive team
