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Customer Services Team Leader

Customer Services Team Leader

Insight Select Ltd

Posted a day ago, valid for 24 days

Bromley, Kent BR2 9HT, England

£28,000 - £30,000 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Team Leader based in Bromley on a hybrid working model.
The salary for this role ranges from £28,000 to £30,000 per annum.
Candidates should have a minimum of two years of experience in a similar team leader role, preferably within financial services.
Responsibilities include supporting a small team, ensuring service levels are met, and maintaining quality in work.
The role offers opportunities for professional qualifications along with excellent pension and bonus schemes.

Customer Service Team Leader / Bromley (Hybrid) / £28,000 - £30,000My client, a leading organisation, are looking for a Customer Service Team Leader to join them on a full-time permanent basis. As a Customer Service Team Leader in this role you will be responsible for supporting and developing a small team who provide administration support for customers. You should be confident in communicating and have previous experience in a similar role.Role and Responsibilities:

Ensure agreed service levels are met
Make sure teams are maintaining quality in their work and provide feedback
Maintain team training and ensure this is updated regularly
Create training development plans
Respond and action customer complaints
Ensure procedures are followed and remain compliant
Complete all required administrative tasks

Essential Skills:

A minimum of two years’ experience as a team leader ideally within financial services
Previous experience in planning and monitoring team performance
Be motivated and driven with the ability to coach a team
Strong communicator with great interpersonal skills
Very organised and able to work to deadlines

Package:

£28,000 - £30,000 per annum
Hybrid working
Opportunity to gain professional qualifications
Excellent pension and bonus schemes

Customer Service Team Leader / Full time / Permanent / £28,000 - £30,000

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