Customer Service Administrator

This is an exciting opportunity for a positive and passionate individual looking for a Customer Service Administrator within a financial services organisation. Full training will be given on the product, but you will need a good telephone manner and experience speaking to customers on the phone.

Customer Service Administrator responsibilities will include:

• First point of contact, taking a large volume of calls (40 to 70 per day) from customers
• Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries
• Responding to requests for information in a professional manner via letter and email
• Providing administrative support for customers and field force
• Working as part of a team

Customer Service Administrator skills and experience required:

• Previous experience providing customer service over the phone is essential
• Excellent telephone manner and strong written communication
• Numerate and able to work with figures
• PC literate and experience with Microsoft packages
• Strong attention to detail

At this company, the priority isn't about how quickly calls are handled, but rather ensuring a high level of customer service and leaving the client satisfied by the end of the conversation. It’s a fantastic place to work, offering team members a day off each year to participate in charitable activities, as well as great career growth opportunities.

The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.