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The Customer Service Administrator role involves handling client queries and providing support in a busy Financial Services department. The successful candidate will be able to manage high call volumes and provide excellent customer service.
Client Details
This organisation is a leading provider in the Financial Services industry, employing over 5000 professionals worldwide. With a strong focus on customer satisfaction, they maintain their status as a trusted partner to their clients.
Description
- Manage inbound customer inquiries and complaints, ensuring all issues are resolved effectively
- Document customer interactions and transactions, recording details of inquiries, complaints, and comments
- Provide customers with product and service information, explaining financial terms in a clear and understandable manner
- Work closely with team members and other departments to improve customer service and business performance
- Perform administrative tasks related to customer accounts
- Ensure compliance with company policies and regulations
- Participate in regular team meetings and training sessions
Profile
A successful Customer Service Administrator should have:
- A strong background in customer service roles
- Excellent communication and interpersonal skills
- Knowledge of financial services and products
- Ability to handle high call volumes and manage customer expectations
- Strong organisational skills and attention to detail
- Proficiency in using customer service software and databases
Job Offer
- A competitive salary package around £23,000 per year
- Excellent benefits
- Opportunities for professional development and career progression
- A supportive and collaborative team environment
- Located in Bromley, with excellent transport links
